Privacy policy

Privacy Policy

Last updated: May 1, 2025

This Privacy Policy explains how Waldkern (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit or use waldkern.com (the “Site”), make a purchase, or otherwise interact with us in connection with the Site and its related services (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to any individual using the Services, including customers, website visitors, or others whose personal information we collect in accordance with this Policy.

Please review this Privacy Policy carefully.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. When updates are made, we will publish the revised version on the Site, update the “Last updated” date, and take any additional steps required by applicable law.

Collection and Use of Personal Information

To operate and deliver the Services, we collect personal information from various sources. The type of information we collect depends on how you interact with Waldkern and the Services.

In addition to the specific purposes described below, we may use personal information to communicate with you, operate and enhance the Services, comply with legal obligations, enforce our terms, and protect Waldkern, our users, and others.

Categories of Personal Information We Collect

“Personal information” refers to data that identifies, relates to, describes, or can reasonably be associated with you. The categories below outline the types of personal information we may collect.

Information You Provide Directly

When you interact with the Services, you may provide information such as:

  • Contact information, including name, email address, phone number, and mailing address

  • Order and transaction details, including billing and shipping information and payment confirmation

  • Account information, such as usernames, passwords, and security-related details

  • Shopping activity, including viewed items, cart contents, purchases, loyalty points, reviews, referrals, or gift cards

  • Customer support communications and any information you choose to share when contacting us

Some features require certain information to function properly. If you choose not to provide requested information, some Services may be unavailable to you.

Information Collected Automatically

We may automatically collect information about how you use the Services (“Usage Data”) through technologies such as cookies, pixels, and similar tools. This information may include:

  • Device and browser details

  • IP address and network information

  • Interaction data related to your use of the Site and Services

Information from Third Parties

We may receive personal information from third-party partners, including:

  • Service providers that support our Site and operations, such as Shopify

  • Payment processors that handle payment information to complete transactions

  • Advertising and analytics partners that collect information through tracking technologies when you interact with our Site, emails, or advertisements

All third-party information is handled in accordance with this Privacy Policy.

How We Use Personal Information

Providing the Services

We use personal information to fulfill orders, process payments, manage accounts, arrange shipping, handle returns or exchanges, and deliver related Services. Where applicable, Shopify may process your information according to its own privacy policies.

Marketing and Advertising

Personal information may be used to send promotional communications and display relevant advertising on our Site and other platforms.
For users in the EEA, this processing is based on our legitimate interests under Article 6(1)(f) GDPR.

Security and Fraud Prevention

We process personal information to detect, prevent, and address fraudulent or harmful activity.
For EEA residents, this processing is based on legitimate interests in maintaining website security under Article 6(1)(f) GDPR.

Customer Support and Service Improvement

We use personal information to respond to inquiries, provide support, and improve the quality and functionality of the Services.
For EEA residents, this processing is based on legitimate interests under Article 6(1)(f) GDPR.

Cookies and Tracking Technologies

Waldkern uses cookies and similar technologies to operate and improve the Site, analyze usage, and personalize content and advertising. Information on Shopify-related cookies is available at: https://www.shopify.com/legal/cookies

You may adjust your browser settings to block or delete cookies; however, doing so may affect Site functionality.

We recognize the Global Privacy Control (GPC) signal and treat it as a valid opt-out request for applicable data sharing or targeted advertising, where legally required. Other “Do Not Track” signals are not recognized.

Sharing of Personal Information

We may share personal information in the following circumstances:

  • With service providers that support our operations (payment processing, analytics, fulfillment, customer support, IT services)

  • With marketing and advertising partners

  • When you direct or consent to sharing, including social media integrations

  • With affiliated entities within our corporate structure

  • In connection with legal obligations, business transactions, or protection of rights

We do not use or disclose sensitive personal information to infer personal characteristics without your consent.

Categories of Information Shared in the Past 12 Months

Categories of Personal Information

  • Identifiers (contact and account information)

  • Commercial information (orders and shopping activity)

  • Internet activity (Usage Data)

  • Approximate geolocation data (derived from IP address)

Recipients

  • Service providers

  • Marketing and advertising partners

  • Affiliates

Third-Party Websites

The Site may link to third-party websites or platforms. Waldkern is not responsible for the privacy practices, security, or content of external sites. Any information you share on third-party platforms is governed by their respective policies.

Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.

Data Security and Retention

While we take reasonable steps to protect personal information, no security system is completely secure. Information retention periods depend on operational, legal, and contractual requirements.

Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to personal information

  • Correction of inaccurate data

  • Deletion of personal information

  • Data portability

  • Opt-out of sale, sharing, or targeted advertising

  • Restriction of processing

  • Withdrawal of consent

  • Right to appeal decisions

You may also unsubscribe from marketing emails at any time. Transactional communications may still be sent.

We may verify your identity before processing requests and respond as required by law.

Complaints

If you have concerns regarding our data practices, you may contact us using the details below.
EEA residents may also lodge complaints with their local data protection authority.

International Data Transfers

Your personal information may be processed outside your country of residence. Transfers from Europe are safeguarded through recognized legal mechanisms, including Standard Contractual Clauses, unless an adequacy decision applies.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us by email.

For the purposes of applicable data protection laws, Waldkern is the data controller of your personal information unless otherwise stated.